COMPANY INFORMATION

White Rose Golf Breaks (trading as WRGB Ltd) and its website whiterosegolfbreaks.co.uk is owned and operated by WRGB Ltd.

Registered in England & Wales. Company No. 13554169

Registered Address;

White Rose Golf Breaks
13 Nilverton Avenue
Ashbrooke
Sunderland
SR2 7TS

We act as agents between our golf course and hotel partners and you the customer. We create and supply packages in England, Scotland and Wales (United Kingdom).

The booking conditions which apply to your booking are the same for any type of package. We accept bookings for the following types of package;

1. golf only
2. accommodation only
3. golf with accommodation
4. golf with accommodation & transport

GOLF ONLY

These are packages where the customer arranges their own transport to each of their selected courses, as well as booking their own accommodation, if so required. We will do our best to obtain tee times at your desired courses on the dates you require. Whilst we will initially base your quotation on your exact preferences, we cannot always obtain exact tee times quoted at the time of reserving them with the golf clubs. However, we will do our utmost to accommodate your requested times and dates where possible. We cannot accept responsibility for quoted golf courses, tee times becoming unavailable between the times of our original proposal and the time of booking by the customer.

ACCOMMODATION ONLY

These are packages where the customer books their own golf courses and provides their own transport to each of their selected courses and their accommodation. We will do our best to obtain tee times at your desired courses on the dates you require. Whilst we will initially base your quotation on your exact preferences, we cannot always obtain your exact requirements offered to you at the quotation or proposal stage. However, we will do our utmost to accommodate your requested rooms and dates where possible. We cannot accept responsibility for quoted accommodation becoming unavailable between the times of our original proposal and the time of booking by the customer.

GOLF WITH ACCOMMODATION

These are packages where the customer provides their own transport to each of their selected courses and their chosen accommodation from the packages we create. We will do our best to obtain tee times at your desired courses on the dates you require, as well as your rooming preferences at your chosen accommodation. Whilst we will initially base your quotation on your exact preferences, we cannot always obtain exact tee times quoted at the time of reserving them with the golf clubs. However, we will do our utmost to accommodate your requested times and dates where possible. Your accommodation and golf won’t be reserved or booked until you have agreed to accept the proposal we offer. We cannot accept responsibility for quoted golf courses, tee times or accommodation becoming unavailable between the times of our original proposal and the time of booking by the customer.

GOLF WITH ACCOMMODATION & TRANSPORT

These are packages where we provide the transport to each of their selected courses, their chosen accommodation and to other transport links (train stations, airports, etc. where applicable) from the packages we create. We will do our best to obtain tee times at your desired courses on the dates you require, as well as your rooming preferences at your chosen accommodation, as well as transport between each venue of your golf break. Whilst we will initially base your quotation on your exact preferences, we cannot always obtain exact tee times quoted at the time of reserving them with the golf clubs. However, we will do our utmost to accommodate your requested times and dates where possible. Your accommodation, golf or transport won’t be reserved or booked until you have agreed to accept the proposal we offer. We cannot accept responsibility for quoted golf courses, tee times, accommodation or travel options becoming unavailable between the times of our original proposal and the time of booking by the customer.

PACKAGE BOOKINGS

All of our golf breaks, regardless of which type you choose are considered to be Package Bookings. Therefore, the provisions and the financial protection requirements of the Package Travel and Linked Travel Arrangements Regulations 2018 will apply and we will accept responsibility for your booking as Package Organiser. It is our duty as the Package Organiser to ensure that you have been provided with all of the important details before the booking is made. If you have not been given sufficient information, please let us know immediately. In arranging Package Bookings, we will act as a principal and so your contract will be with White Rose Golf Breaks (WRGB Ltd)

All confirmed bookings require payment of a 10% deposit within 7-days of agreeing to your Final Booking Confirmation. Once the deposit has been paid, it is non-refundable, however, under certain circumstances, it may be transferable to another golf break. All such incidences will be assessed on a case-by-case basis. The deposit will secure your bookings at the golf courses, accommodation and transport (if required). The Final Booking Confirmation, which will detail all payments due and their due dates, should be retained until the completion of your golf break. Should your golf break include accommodation, you will be required to complete the Rooming List section of this document and return it to us as soon as possible. If there are any changes to your golf break at any time, we will send you a revised Final Confirmation document.

Any remaining balance for your booking should be settled at least 30-days before the start of your trip unless otherwise agreed. Once the balance has been paid in full, we will send you vouchers for hotel, golf and transport (if required), which you may us to present at each venue upon arrival.

In the event of a cancellation being unavoidable due to any unforeseen circumstances or events outside of our control, an arranged agreement may be made. Any such arrangement will not include a refund of the initial deposit payment. However, dependent on the circumstances of the cancellation, deposit payments may be able to be transferred to an alternative booking.

We do not apply administration charges at any stage of your booking, even if a change to your booking is required within 31-days of the commencement of your break however, if any required changes incur a cost increase at the golf course, accommodation or transport provider, any such increases in cost will be applied to your booking.

If you need to cancel your booking, a percentage of the remaining balance (the total balance less your deposit payment) may be charged. This is dependent on how close the cancellation is made in relation to the commencement date of your golf break. The charges are as follows:

31 or more days from the start of your break:              10% (your initial deposit payment)

30 or less days from the start of your break:                100%    

Should the number of people in your booking reduce or, you decide to cancel your booking in its entirety within 30-days of the commencement of your golf break, no refunds for hotel or golf will be possible. Any refund requests made by the customer will be arranged by White Rose Golf Breaks (WRGB Ltd) and will be entirely dependent on our agreements with our golf club, accommodation and transport partners.  

BOOKING CONDITIONS

Please read the following booking conditions carefully as you will be bound by them. We recommend that you print off a copy and keep them with your booking confirmation.

Accuracy

Although all reasonable efforts have been made to ensure the accuracy of the information, including prices, on our website, in our email campaigns and quotes, and in any promotional material and printed media, regrettably changes and errors occasionally occur. We will therefore confirm the details of your chosen break, including the price, at the time of booking.

Price and Payment

We reserve the right to alter the price of any golf break, not limited to any pricing error, and we will advise you of the current price of the golf break before any booking is confirmed. Any subsequent reduction in prices due to special offers advertised will not apply to confirmed bookings.

Deposit and Final Balance Payment

A non-refundable deposit, equal to 10% of the total booking value must be paid within 7-days of accepting our proposal and confirming the booking. We reserve the right to ask for an additional amount for certain bookings where we need to pre-pay any of our golf club, accommodation or transport partners an additional sum to secure your booking. The balance of the price of your break must be paid no later than 30-days before the date your contracted break is due to commence (the “Balance Due Date”). In some cases, bookings may require full payment upon acceptance if the start of your break is within 30-days of accepting the proposal, however this will be stated on your Final Confirmation document.

If the deposit, balance or final balance (as applicable) is not paid by the Balance Due Date, we, or where we are acting as agent, reserve the right to cancel your booking and retain your deposit payment. The cost of your accommodation does not include any services that you may use or purchase whilst at the accommodation other than those specifically included in the price of your break as set out in the Final Confirmation document. You must pay the hotel directly for such additional services. These may include spa treatments, purchases from pro shops and any meals and drinks not stated in your Final Confirmation document

Payment Methods

All payments should be made via Direct Bank Transfer (bank detail will be provided on your Final Confirmation document) or by cheque made payable to WRGB Ltd, as long as we receive them within our normal payment terms. Please the booking number as a reference for bank transfers or on the back of a cheque or with an accompanying letter.

Booking and Confirmation of Booking

You can make a booking for a golf break by either telephoning us on the numbers shown on our website, using the contact form on the website or, via email at enquiries@whiterosegolfbreaks.co.uk . You must be 18 years or over to make a booking and all bookings are subject to availability.

If you send us an enquiry about a break using our contact form or via email, we will acknowledge receipt of your enquiry as soon as possible, usually within-48 hours. We will send proposals to you via email or, contact via telephone if we need to clarify any of the information you’ve included in your enquiry or to discuss your golf break in further detail. If you decide to book your golf break, we will send you a Final Confirmation document, which includes full details of your golf, accommodation and transport, as well as payment amounts and their respective due dates.

After we have received any payment (deposit or final balance), we will email you to confirm receipt. For all bookings, whether by telephone or by email, a contract between you and White Rose Golf Breaks (WRGB Ltd) will only exist when we issue the Final Confirmation document. It is the customer’s responsibility to carefully check the document as soon as it is received, paying special attention to the room type(s), tee times, transport pick up and drop off times and payment amounts. Please contact us within 72-hours of receiving the booking confirmation if any information appearing on the confirmation or any other document appears to be incorrect or incomplete, as it may not be possible to make changes later.

Group Bookings

Where your booking is for more than one person, the lead name will be responsible for the entire booking. As lead name you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The lead name will be responsible for making all payments due in accordance with the contract, unless otherwise agreed with us. It is the lead person’s responsibility for members of his/her party informed as to the booking details; informing us of any amendments to or cancellations of the booking; and receiving any refunds due for and on behalf of the group and distributing the same among the group. White Rose Golf Breaks (WRGB Ltd) is not responsible for paying individual refunds to group members.

If the lead name booking wishes to transfer the booking to another lead name in the group, lead name must notify us by email to enquiries@whiterosegolfbreaks.co.uk  of their wish to transfer to the new lead name, together with a confirmation from the new lead name of their willingness to take over the group booking and the responsibilities of lead name as set out in this clause. We shall not be obliged to transfer a group booking to a new lead name if the foregoing clause is not complied with.

If you have a Complaint

If you have a complaint or experience any problems during your break, please inform the hotel(s), golf course(s) or transport partner(s) concerned as soon as possible who will endeavour to put things right. If the matter cannot be resolved locally, please contact White Rose Golf Breaks (WRGB Ltd) by emailing enquiries@whiterosegolfbreaks.co.uk, calling us on the numbers stated on our website or alternatively, please write to us at;

White Rose Golf Breaks
13 Nilverton Avenue
Ashbrooke
Sunderland
SR2 7TS

We will endeavour to help you where possible. If you fail to follow this procedure, our partners and White Rose Golf Breaks (WRGB Ltd) will have been deprived of the opportunity to investigate and rectify your complaint during your golf break and this may affect your rights.

Please state your booking reference in all forms of contact and all other relevant information relating to your complaint within 28-days of returning home from your golf break.

Insurance

We consider adequate travel insurance to be essential. We are not responsible for arranging your insurance cover for any element of your golf break. You must ensure that any policy you purchase covers (as a minimum) the cost of cancellation by you or, the full costs that could be incurred in the event of you suffering an accident, illness or similar. You should also ensure that the insurance covers you in the event that you cannot go on your trip due to an illness, injury or similar.

This will be the entire responsibility of you the customer and not White Rose Golf Breaks (WRGB Ltd). Please note that not all insurance policies intended for travel are adequate to cover you for the golf breaks we arrange for you. It is your responsibility to ensure that the insurance cover you purchase is adequate for your particular needs. We do not check insurance policies. Please read your policy details carefully and take them with you on your break. We do not accept any liability for any possible loss that you suffer as a result of your failure to take out an adequate insurance policy.

Special Requests

If you have any special requests, you must advise us at the time of booking. Although we will endeavour to pass on or arrange any reasonable requests on to the relevant supplier, we regret we cannot guarantee any request will be met. Confirmation that a special request has been noted or passed on to the supplier or the inclusion of the special request on your confirmation or any other documentation is not confirmation that the request will be met. Unless and until specifically confirmed, all special requests are subject to availability.

Food & Drink

White Rose Golf Breaks will arrange any reasonable requests for food and drink requests. Usual requests include breakfast at your chosen accommodation and golf clubs. However, it is recommended that customers liaise directly with their chosen golf courses and accommodation providers to arrange their own food requirements over and above the standard ‘Bed & Breakfast’ arrangement.

Due to the nature of allergens and specific dietary requirements, White Rose Golf Breaks (WRGB Ltd) will not be held responsible for any issues that arise from a food or drink request that we have arranged.

If breakfast and evening meal is required at your chosen accommodation, we will do our best to make these arrangements when confirming your booking. In some instances, we will not include evening meals in the final balance due to the fact that some hotels have onsite restaurants who operate separately from the hotel. In these circumstances, customer should book and pay for their evening meals separately from their White Rose Golf Breaks (WRGB Ltd) booking. If hotels include dinner as part of any of their standard packages, we will make this arrangement for you and, include the cost in the final price.

We will not be responsible for charges relating to any additional purchases of food or drink at any of the venues in your booking. Any additional purchases made by you or your party during your golf break should be settled in full at any of the venues prior to your departure.

Car Parking

White Rose Golf Breaks will make reasonable efforts to check that your chosen accommodation provides adequate and secure car parking facilities. We will not be held responsible for any charges levied by the accommodation provider for car parking and, any loss, theft or damage incurred by the customer at any car parking venues, whether on the site of the accommodation, golf club or elsewhere.

Buggy Hire

Availability of buggies is at the sole discretion of the golf course or resort. If you require White Rose Golf Break to reserve buggies at your chosen courses, we may do this as a courtesy however, reservation by us does not guarantee the availability of buggies on the day you play each course. The cost of buggies that we may reserve for you are not included in the price of your golf break and do not form part of your golf break agreement with White Rose Golf Breaks (WRGB Ltd). Buggies must be paid for at the golf venue by the customer upon arrival. The full cost of the buggy is payable whether or not there is full occupancy of the buggy, or at the discretion of the golf venue. Use of buggies is dependent on the course conditions on the day, adverse weather and, may also be restricted due to any reason in the golf venue’s absolute discretion. Partial refunds or green fee vouchers are entirely at the venue’s discretion where buggies cannot be used for any particular reason. White Rose Golf Breaks is not responsible for any restriction on the availability of buggies, which a golf venue may impose.

Medical Issues

If you or any member of your party has any medical issue or disability that may require assistance, please tell us before you book or, if diagnosed after you confirm your booking, as soon as possible after you become aware. If the supplier in question reasonably feels unable to properly accommodate the particular needs of the person concerned, we must reserve the right to decline your booking or, if full details are not given at the time of booking, cancel your booking when we become aware of these details. Where a buggy is required for medical reasons, this is at the discretion of the golf venue and, they may ask you to provide any evidence such as medical certification or a letter from your doctor.

Unavoidable and Extraordinary Circumstances

In these booking conditions, “Unavoidable and Extraordinary Circumstances” means a situation beyond the control of the party seeking to rely on such a situation the consequences of which could not have been avoided even if all reasonable measures had been taken. Such events may include, without limitation: war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire, epidemics and pandemics current at the date of the publication of these Booking Conditions.

Should a golf course or accommodation partner be closed due to adverse weather or other unavoidable circumstances, we will do our best to arrange an alternative venue where possible. Any changes in cost as a result of any such changes to your booking must be paid for before the end of your golf break. Any refunds we are able to issue as a result of a course closure will be entirely dependent on refunds we may or may not receive from our golf club and accommodation partners.

Data Protection

When you make a booking for a golf break, we will need to use your personal data such as name, address and in certain instances, telephone number and/or email address to make the necessary arrangements for your break and otherwise as necessary to ensure that your booking contract is performed. We may be required to pass your personal data on to hotels and golf clubs so that they can fulfil their part of your golf break.

Health and mobility information that you provide to us will only be used with your explicit consent and for the purpose of ensuring that we can provide you with a safe and appropriate golf break taking into account any specific needs that you have disclosed to us. Please see our Privacy Policy for more information on how we may use your personal data.

Governing Law and Jurisdiction

This contract and any dispute, claim or other matter of any description which arises out of or in connection with this contract is governed by and shall be construed in accordance with English law. The Courts of England and Wales shall have jurisdiction to decide any dispute or claim that arises out of or in connection with this contract. If you are a resident of Scotland or Northern Ireland, you may choose the law and jurisdiction of Scotland or Northern Ireland instead.

Amendment or cancellation by you

If once the booking confirmation has been issued, you wish to change your booking in any way or cancel your booking, the person who originally booked the break (the lead name) must notify us in writing by email or post. All amendments are subject to availability and whilst we will do our utmost to make your requested changes, it may not always be possible to fulfil your request. The hotel may charge the cancellation or amendment charge shown in their booking conditions, which may be as much as 100% of the cost of the booking depending on the time and date of the cancellation.

Please email us at enquiries@whiterosegolfbreaks.co.uk or, write to us at White Rose Golf Breaks, 13 Nilverton Avenue, Ashbrooke, Sunderland. SR2 7TS prior to confirming your break in order to find out your hotel or golf course’s specific amendment and cancellation policy. In addition, we may incur losses and costs in amending or cancelling confirmed bookings, particularly if such amendments or cancellations occur close to the departure date, and in these circumstances, you will be charged an amount which will reflect the losses and costs we incur. If you cancel your break or the number in your group booking reduces before the departure date, we have the right to retain the deposit paid by (or due from if still outstanding) each person cancelling.

Amendment or cancellation by the hotel

In the event of an amendment or cancellation by the hotel, we will inform you as soon as reasonably possible. If the hotel offers alternative accommodation or a refund, you will need to let us know your choice within the time frame stipulated by the hotel. If you fail to do so the hotel is entitled to assume you wish to receive a full refund.

Our liability to you

As a tour operator, we have a duty to using reasonable skill and care in selecting the hotels, golf clubs and transport and, in making the booking in accordance with your instructions. We accept no responsibility for the provision of the accommodation (including all facilities and services) by the hotel or golf club nor in respect of any information about the hotel or golf club that we pass on to you in good faith, except in cases where it is proved that we have breached that duty and damage has been caused to you.

If your travel arrangements cannot be provided or are cancelled by the hotel due to Unavoidable and Extraordinary Circumstances, we shall not be liable to pay any refund or other compensation, costs, expenses or any other sums, including the cost of securing alternative accommodation or golf courses. However, as your agent, we will refund to you any cancellation monies that we receive on your behalf from the hotel or golf clubs.

In addition to our partner hotels, we use a variety of agents and tour operators to source hotels and accommodation. Whilst we take every care when selecting accommodation, we cannot be held responsible for inaccuracies when sourcing accommodation via a third party.

Cancellations/Amendments by Us

Occasionally, we have to make changes to, and correct errors in, our literature and on our website both before and after bookings have been confirmed, as well as cancel confirmed bookings. Whilst we always endeavour to avoid changes and cancellations, we must reserve the right to do so. However, we will not cancel your booking after the Balance Due Date, except due to Unavoidable and Extraordinary Circumstances or failure by you to pay the final balance by the Balance Due Date.

Most changes are minor and we will advise you of them at the earliest possible date. Occasionally, we have to make a “significant change” and we will tell you of any such change as soon as reasonably possible. If we make a significant change to your break or cancel your break, we will offer you the choice of the following options: 

1. Accepting the changed arrangements with a price increase or reduction if appropriate.
2. Purchasing an alternative break from us, if available. We will try to offer you an alternative break of equivalent or higher standard for which you may be asked to pay any additional costs on top of the price of the original break. If we can only offer you an alternative which is cheaper than the original one, we will refund the price difference or decrease your final balance.
3. Cancelling (or accepting our cancellation) in which case you will receive a full refund of monies you have paid to us (less the 10% deposit).

Additional compensation will not be payable where we are forced to make a significant change or cancel as a result of Unavoidable and Extraordinary Circumstances. If we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time); or if we state in the contract that a minimum number of persons is required in order to operate the break and we do not reach that minimum number within the period specified.

Where we are forced to cancel or make a significant change or cancel your trip due to Unavoidable and Extraordinary Circumstances and you elect to have a refund, it may not always be possible to pay this to you within the time limit required by the Regulations where a high volume of bookings is affected, such as due to a pandemic, however, wherever possible we will pay refunds to you without undue delay.

Any amendment or cancellation fees you incur in terms of other agreements you have made with other providers under separate contracts are not claimable from us.

Golf clubs and golf courses may either close the golf course or operate temporary tees and greens at their sole discretion as a result of adverse weather conditions.

All golfers are reminded that they must follow each club’s rules, dress codes and standard golf etiquette throughout their trip. Any failure to follow required rules will be dealt with by the respective golf club and may result in a banning order or, in more serious incidences, criminal prosecution. Golfers are reminded that they are entirely responsible for their own conduct and behaviour and no fault shall lay with White Rose Golf Breaks (WRGB Ltd).